Commonly Asked Questions
Answers to our most commonly asked questions:
Can I get paid for taking care of my family member?
Depending on funding and eligibility there are programs through Medicaid, State EOA-Particpant Direction and Veteran-Directed Care.
Do you help with finding housing?
No, but we can provide information and referral services to providers who may be able to assist.
Do you help with home repairs, tree trimming, and other things I can no longer do?
Please call our office for more information at (808) 241-4470. Our Agency does not do repairs or tree trimming. We maintain a private hire list that you can use as a resource.
Do you provide financial assistance?
No. AEA provides in-home services to eligible kūpuna age 60 and older.
How can I become an Enhance Fitness instructor?
Contact (808) 241-4470.
How can I get AEA staff to attend my event?
Contact (808) 241-4470.
How do I apply for Kupuna Care services?
To apply for Kūpuna Care services, contact the Elderly Affairs Division (EAD) at 808-768-7700. A staff member will speak with you to determine if you meet the basic criteria for services.
If you appear to be eligible, an in-home assessment will be scheduled to further evaluate your needs and confirm eligibility. This assessment helps identify what types of services may be most appropriate to support your well-being and independence.
If I have Medicaid, can I receive services from AEA?
No, but we can provide information and referral services to providers who may be able to assist.
What is the difference between Medicare and Medicaid?
Medicare is a federal health insurance program for those 65 and older, and some with disabilities. It does not cover all expenses, leaving beneficiaries responsible for deductibles, copayments, premiums, and uncovered services. Long-term care is not covered, and skilled nursing facility care is limited to less than 100 days.
Medicaid is a state-run program for low-income individuals, including those 65 and older or with disabilities. In Hawaiʻi, it’s managed by the Med-QUEST Division through the QUEST Integration managed care program. Qualifications apply. If you are on Medicaid please call the customer service number on the back of your card to speak to a representative or case manager to discuss your needs.
Where does AEA conduct outreach?
See the AEA calendar.
Resources
These resources help kūpuna, families, and caregivers find the support they need—from daily care and safety to planning ahead and staying connected. Each guide offers practical tips and trusted information to make the journey a little easier.