Please note that TheHandi-Van Rider's Guide is only intended for those whose applications for TheHandi-Van service have already been approved by DTS. If you have been certified as ADA-eligible to ride TheHandi-Van, you should have received a copy of the Rider's Guide along with the notification of your TheHandi-Van eligibility.
The determining factor in deciding eligibility for ADA complementary paratransit service is whether someone can functionally ride and access the fixed route bus. Individuals applying for TheHandi-Van ADA paratransit eligibility will participate in an in-person interview with a trained Mobility Coordinator who will assess their abilities to use the fixed route service, TheBus. Interviews take place at TheHandi-Van Eligibility Center located in the First Insurance Center at 1100 Ward Avenue, Suite 835, in Honolulu. The Center is open Monday through Friday from 8:00 a.m. to 5:00 p.m. Please call (808) 538-0033 for more information or to schedule an in-person interview.